Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Maintain routine communication with divisional teams (Sales Reps, Regional Managers, Strategic Sales Managers, Area Sales Directors, Service personnel etc) to gather and share information as part of overall responsibilities
Educate and inform hospital stakeholders regarding the benefits of SSS products and services, thus increasing the volume of used devices collected and reprocessed devices ordered.
Conduct "in-service" education with hospital stakeholders and cross-departmental healthcare facility staff across 24x7 shifts re: new programs, changes, updates, or customer concerns, thus promoting the benefits of reprocessed devices and driving higher collection volume and sales.
Recommend solutions for customers and teammates on maximizing their reprocessing program based upon analysis of current customer practices and needs.
Analyze customer usage of devices to maximize participation in Stryker's reprocessing program and create action plan for increasing account participation and potential sale of new products and services.
Assist with planning & execution of territory business plan based upon knowledge of existing and projected customer sales and reprocessing trends.
Reinforce established relationships with all key decision makers at Customer level
Identify and help coordinate new opportunities with Sales to build new business and protect existing business through coordinated sales and service efforts, improved agreements and contract compliance.
Partner with Area Manager, Strategic Sales Management and Regional Managers to effectively execute on specific franchise strategy that is tied to reprocessing - both current and new Customers
Provide data, support and information (as needed) at IDN Quarterly Business Reviews for Patient Care
Develop and execute commercial strategy to grow collections within Patient Care through the use of data, performance trends and feedback from regional Sales and Service Teams
Monitor collection compliance, sell through and overall performance levels and evaluate results to make appropriate suggestions to target new business and grow market share.
Collaborate with Sales, Strat Sales and Service to optimize contract execution and enhance customer experience during the implementation process (as needed)
Take on assigned and on-demand tasks focused specifically on Patient Care collections and growth
Single point of contact (in conjunction with Sales) for Patient Care growth opportunities where guidance, coaching or strategic insight would be needed to best support our Customers
Training & Education
Coordination with Sales Enablement to understand the Patient Care products and portfolio
Thorough understanding of the process and best practices of Assessments
Adhere to all corporate policies as published, as well as AdvaMed guidelines in interactions with customers.
Manage travel expenses to fall within Regional budget expectations
Qualifications & experience:
4 year College degree required
Demonstrates history of performance and achievement
Preferred some level of selling or sales support experience within industry
Preferred some level of experience in Hospital based landscape and culture
Must have excellent time management skills with ability to use independent judgment to prioritize effectively
Must be able to work with clinical and business personnel, both internal and external to Stryker
Must be able to analyze and resolve issues using independent judgment
Must be able to work well independently and without direct supervision
Must be able to review printed material and draw salient conclusions
Must be able to generate and explain detailed forecasts, guidelines, and procedures and execute on strategy
Must be able to communicate concisely telephonically and via email
Must be able to use common office equipment (e.g., printer, cell phone, etc.)
Required proficiency in MS Office applications including Excel, Access, Word, PowerPoint and Outlook
Excellent analytical skills
Excellent communication and interpersonal skills
Excellent organizational skills
Regional management or other leadership experience
Physical requirements & work environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Adherence to all company policies and to act as a role model in the adherence to policies.
Flexibility to work unconventional hours as business dictates.
Independent achiever in a customer-focused (internal/external) team environment.
Ability to work in an environment where priorities can change rapidly.
Travel up to 40% annually, may include some weekend travel.
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK