The NA Connected Services Project Manager position is responsible for the leadership and delivery of services projects and/or contract for customers within the Connected Services business suite of offerings. This position requires self-initiative, ownership, excellent listening skills, commercial sensitivity, responsiveness, collaboration, technical engineering expertise, time management and business acumen. This position will be responsible for managing multifunction and multi-vendor efforts to plan, sell, implement, and support service solutions to address customers' complex business issues. Manage the integration and/or development and execution of deliverables directly to the customer and in support of projects and support agreements that could exceed $1M in revenue. Global collaboration and project/support coordination will be needed as required.
This position requires the person to possess and demonstrate a diverse set of commercial and technical project management skills coupled with ability to think "big picture" which encompasses not only RA products and systems and their relationship to each other, but how those RA products and systems are incorporated with the overall application. The Project Manager has demonstrated leadership qualities of project engineering, planning, tracking and organizing to successfully take ownership and be the single point of contact for the customer in managing solutions support engagements throughout the lifecycle of the engagement.
The person in this position must also document and inform Rockwell Automation sales, delivery, and product leadership personnel of solutions to commonly experienced problems, workarounds, practices that create problems, product functionality, etc. to improve overall customer satisfaction and acceptance of Rockwell Automation solutions and services.
Potential candidates should have the capability to perform the following:
Oversee all project/program activities - commercially and technically
Manage support deliverables for assigned premium level project and support contracts
Generate proposals to customers
Drive resolution for all open issues
Act as primary contact to customer and sales engineer for service to customer
Ensure customer ROI expectations are met or exceeded
Provide detailed reporting and ROI analysis to customer, sales and management
Be able to recognize potential problems with existing equipment/processes and develop solutions with the ability to adapt to various engineering designs, applications, and process criteria to create more efficiencies for self and peers
Be a mentor to peers, for PM technical and commercial best practices
Frequently interact with others to build productive internal/external working relationships
Conduct presentations of technical information/project activities, etc.
Be able to receive assignments in the form of high level objectives with goals and the process by which to meet goals, while executing with excellence
Lead by example, striving for continuous improvement, demonstrating positive work ethic, fulfilling commitments to customers and Rockwell Automation, valuing and encouraging a diverse workforce, completing and submitting required reports on time, and acting in a professional manner
Provide timely responsiveness to customers, sales, and management with the appropriate level of urgency in delivering results
Be able to efficiently organize and prioritize tasks associated with multiple project executing in parallel
Be able to quickly drive effective resolution to customer escalations, generate commercial responses in reply, and incorporate corrective actions into the project moving forward
Bachelors Degree in Engineering discipline or Computer Science
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Minimum five years' experience with project management or related experience in delivering Automation/IT type projects for across an enterprise
Possess relevant industry or technology knowledge
Demonstrated success at simultaneously managing multiple complex projects
Demonstrated ability to work independently, and be self-motivated
Must have flexibility with working styles
Ability to make efficient decisions, even with vague information
Extensive experience with direct customer contact
Must be able to work in a stressful environment where constructive feedback from others is encouraged
Ability to drive administrative and operational deliverables to completion
Must have excellent conflict resolution and people interface skills
Must be able to interface with all levels of management
Superior listening and data gathering skills
Project Management Professional (PMP) preferred but not required
Available and willing to work overtime, weekends and holidays to meet customer project commitments when needed
Must be able to travel, up to 10% of time
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Internal Number: R21-10343
About Rockwell Automation
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive.
From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live. We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers.
Join a team of more than 23,000 global employees in 100+ countries as we work together to expand human possibility.