At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.
The Payments Manager is responsible for driving key Strategic change programs, specifically, but not limited to continuing to improve the capabilities for International Customers to move money in a frictionless, client centric environment.
The Payments Manager will be accountable and responsible for International move money performance working in collaboration with Senior Management and must demonstrate the ability to self-start a complex project, manage internal and external stakeholders effectively and drive change at pace in a high pressure environment.
Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
Here's what you can expect on a typical day:
Delivery of HSBC's digital capabilities including products and transactional services
Identify opportunities for HSBC to enhance the self-service experience aligned of target client to the digital strategy
Identify key growth opportunities around FX for International Customers by assessing key corridors and liaising with the appropriate areas as required to align HSBC resources / capabilities. Track and analyze key metrics on international customers including transaction volumes, key markets, top currency pairs, etc.
Lead Product Enablement and Operations to bring new payment products and features of existing products to market, partnering with Digital, Customer Experience, Privacy, the Bank, Servicing and other internal stakeholders.
Collaborate with relevant local stakeholders and SMEs to ensure local products, procedures and processes are aligned to the International Client Global model with dispensations sought and granted where necessary.
Work in collaboration with key stakeholders in CVM (Customer Value Management), Operations and Compliance to create a Business and Marketing Plan; detailing revenue opportunities presented by international corridors in addition to understanding any impact on costs.
Work with key stakeholders within CVM to identify product and customer experience opportunities relevant to the target International Client market; assessing the opportunities presented and prioritizing where appropriate.
Lead end-to-end product development for International Payment opportunities ensuring the user experience in line with HSBC's brand and consistent with other products
Partnering with Product, Issuer, Merchant Services and Network to develop global digital payment strategies; develop go-to-market plans and implement long-term strategies for success.
Keep abreast of the digital payments landscape to identify new partnership opportunities that can bring HSBC to life in unique ways and drive the strategic roadmap of existing partnerships
Ensure the products and client journeys are performing as expected and look to drive optimization based on data and insight
Lead the ongoing management to drive growth and optimization of various digital payment products
Internal Number: 866501
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.