Operations Manager, Talent Services Contractor and Vendor Management
The Talent Services (TS) Contractor and Vendor Management (CVM) team centralizes the management of external contractors and vendors to avoid risk, reduce spend, improve efficiency and enhance the quality of vendor relationships and their respective products and/or services. This role will support the activities associated with our TS contractor and vendor relationship management programs. Under the direction of the CVM leader, this manager will be responsible for all operational components of the programs, including, but not limited to, compliance, project management, governance, financial analysis and reporting and using data to design and build tools to allow for informed business decisions.
Design, create and maintain analytical tools to help in assessing the ability to meet changing business needs based on volume drivers and team's productivity.
Ensure reporting capability is robust and key metrics are captured and delivered to the Program Leader and Program Managers
Assists with the design, development and delivery of our Talent Performance Metrics which include customer satisfaction surveys, SLA's, KPI's, scorecards, etc.
Provides governance metrics to be included in executive reporting dashboards or when requested on an ad-hoc basis.
On point to partner with the Program Manager to define and implement process changes with suppliers and Deloitte personnel
Serve as SME for all independence matters relative to contractors and vendors, partnering with the USI support team who will process day to day independence requests.
Leads operations and owns related projects/activities by establishing clear objectives and scope, determining the value and impact of projects cross geography, using this information to prioritize projects; building and managing to project plan/timeline; managing the delegation and completion of work; identifying project issues and risks and proposing mitigation tactics and strategies; and measuring the value created and impact made at the completion of the project. During the duration of the projects, keep the leadership/management team apprised of progress, successes and potential roadblocks.
Participates in Business Continuity Program (BCP) for Talent, including annual certification as well as a more detailed Talent specific plan with actionable steps.
Creates and maintains standard operating procedures (SOP's) and knowledge articles (KA's) for the TS CVM team. Serves as liaison to CIC team lead, leading knowledge article trainings for CIC team members on occasion.
Provides general team support to maintain team organization charts, manage salesforce case requests on behalf of the overall team, etc.
Supports the CVM leader of ongoing financials and the annual plan and budget, including periodic forecast, as needed.
Develops compelling, logically structured presentations and deliverables that will be shared at the CVM and TS leadership levels.
Collaborates with our USI counterparts on all activities to ensure alignment of priorities and ongoing responsibilities.
Talent Services (TS), a channel of the Deloitte Talent organization within the Enabling Areas business, delivers a breadth of Talent services through an innovative and customer-centric shared services model. The TS vision is to make a global impact through a distinctive Talent experience. The operating principles are to think business first, be bold in everything we do, own the experience and seize every moment to grow. TS focuses on delivery of both strategic and transactional services, either directly for the Deloitte businesses or in support of the Talent Business Advisors and Talent Centers of Excellence (COEs).
Bachelor's Degree; minimum 8 years of related experience
Outstanding analytical skills and the ability to tell a story using numbers
Outstanding written and oral communication skills, including presentation expertise
Ability to work independently on a variety of projects in a high volume, fast paced, and sometimes ambiguous environment required
Excellent organizational, planning and problem-solving skills
Strong executive presence and experience interacting with senior leaders
Consultative and collaborative approach toward clients and ability to influence others
Excellent program/project management skills
Ability to think both strategically and tactically
Understanding of a shared services organization
Understanding of Talent operating model and processes
Proficiency in Microsoft Office (PowerPoint, Word and advanced Excel mandatory). SAP and Fieldglass preferred.
Internal Number: 15334027
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