Job Description The VP, Consumer Analytics is responsible for driving the analytics and insights underpinning enterprise lifetime value and personalization strategy enterprise wide across Aetna, Caremark and Retail. This position will report to the Chief Analytics Officer, Aetna and Caremark and primarily support Chief Customer Officer and her mandate of building a common understanding of the CVS Health consumer. This leader will work closely with all business areas of the enterprise to deliver a range of analytics solutions that help enable data driven decision making by translating advanced data science and optimization skills into specific strategies that drive profitable customer behavior.
By focusing on customer loyalty, satisfaction, and retention this leader will derive insights as well as identify new value streams that help engage our customers across multiple channels. The position will play an essential role in supporting the evolution of our enterprise brand positioning where the consumer is at the heart of our core strategy and decision making.
This role will be leading and driving four principal analytics work-streams across the enterprise 1. Next Best Action (NBA) / Healthcare business (HCB) member analytics 2. Front store personalization 3. Retail personalization 4. Enterprise LTV
Key Responsibilities: â¢ Engage with executive leadership to identify areas where analytics can drive business value, frame business problems into analytic questions, and translate analytics into business value â¢ Develop and execute a prioritized analytic strategy to address the business needs and partner with leaders as needed to deliver on the strategy â¢ Deliver analytic solution methodologies and capabilities to enable insight generation and reporting, such as identification and closure of data gaps, metrics and measurement methodology development, design and prototyping of reporting and data visualization solutions, and ad hoc analytic studies â¢ Work with consumer-centered design team to synthesize insights from quantitative and qualitative data to provide expert guidance on how to enhance customer journeys, engagement, and cross-enterprise loyalty â¢ Leverage sophisticated analytics and insights, provide thought-partnership and bring the âœvoice of the customerâ to guide business decisions and provide meaningful, actionable, data-driven opportunities and actions in alignment with business strategy â¢ Lead the measurement and monitoring of the âœvoice of the consumerâ data and initiatives to identify opportunities and demonstrate the ROI of specific interventions â¢ Translate technical goals into strategic roadmaps, and align roadmaps to architecture and platforms in collaboration with IT and digital partners; ensure integrated marketing technology supports business needs and consumer engagement goals â¢ Proactively and innovatively meet challenges and leverage opportunities posed by changing market forces, regulatory environments, consumer needs, and technological advancements
Required Qualifications â¢ 15+ years of progressive experience in the analytics field â¢ Ability to synthesize data and insights from multiple sources to craft impactful insights â¢ Excellent ability to establish and maintain collaborative relationships with analytic and non-analytic business partners, including executive leadership, in order to elicit business needs and formulate, propose and refine analytic solutions in order to meet the business needs and to drive efficiency and effectiveness improvements and business value/impact â¢ Experience building and leading project teams in a matrix environment â¢ Proven team leadership and management experience, with ability to recruit, engage and develop staff with advanced degrees and diverse backgrounds and in different geographic locations, ability to allocate resources based on priority and skill level, strengths, and area of expertise; ability to train and mentor junior colleagues â¢ Solid understanding and hands-on experience with a variety of analytic processes, tools, and techniques, including measurement methodologies development, hypothesis testing, statistical significance testing, modeling as well as an understanding of machine learning concepts; ability to understand and adapt emerging analytic tools and solutions into the analytic standard operating procedures â¢ Experience with consumer segmentation and stratification, personalization of outreach, database marketing, and multivariate and A/B testing concepts and measurement â¢ Solid understanding and hands-on experience working with large data sources, focusing on efficient data extraction and data manipulation â¢ Excellent written and oral communication and data presentation skills, with ability to tailor the communication style to the right audience, including a strong ability to communicate technical concepts, insights and implications to business partners/leaders â¢ Excellent project management skills with ability to lead and engage in multiple projects and initiatives and appropriately prioritize one's own time as well as that of the direct reports and contributing resources
COVID Requirements COVID-19 Vaccination Requirement CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications â¢ Understanding of the healthcare and/or retail industries â¢ Ability to lead through ambiguity and complexity to take calculated risks to solve problems, forge new paths for growth, and achieve challenging goals. Demonstrated resilience and resourcefulness when faced with challenges and obstacles. â¢ Demonstrated strategic business leadership, identifying, quantifying, and pursuing new opportunities. â¢ Strong executive presence and communication skills: capable of influencing and driving collaboration at all levels within the organization. Proven ability to influence key stakeholders as well as drive meaningful change and innovation.
Education Advanced degree in a quantitative field or MBA with training in statistics strongly preferred
Business Overview At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Internal Number: 1631766BR
About CVS Health
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to... attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.
We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.
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