McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.
This is a part-time, 18.75 hours per week, 1-year contract position to cover eastern Ontario clinics. The successful candidate would be required to have nursing licensure in Ontario.
The nurse would also be asked to work from home 50 % of the time doing phone calls, patient teaching and virtual conference visits. The nurse would also be required to travel at least 50% of the time - Toronto to Ottawa.
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.
Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
The Field Nurse Representative is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to introduce certain therapies and molecules in adult and pediatric settings to obtain coverage, injection and injection training for the prescribed medication. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures.
This role is part-time position, and the nurse is required to work 16-20 hours/week each for the duration of a 12-month contract
The Field nurse is the point of contact for the program, doctors and the injection clinics.
Be the subject matter expert for the prescribed medication and introduce this therapy to other clinics
Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
Administer Medication (injection), Provide injection training and educational materials to patients.
Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients
Process data entry activities of pertinent information received at different points of contact during the delivery of program services
Provide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materials
Provide HCP and Patients with a technical product overview when required
Support HCPs with inventory verification and reordering upon need.
Support field services with product's materials and tools
Act as Point of contact for the clinic sites (Adult and Pediatric)
Act as escalation point for the PSP
Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received
Liaise with physicians' offices, services providers and other parties to provide comprehensive and coordinated service to patients and physicians
Receive, record and report Adverse Events, as per program working instructions
Perform Pharmacovigilance surveillance activities
Coordinate program activities and interdisciplinary interactions and work directly with clinics to provide support and ongoing collaboration for delivery of program services
Have expertise in one or more job functions within Patient Services group, mentoring, training and monitoring that area of responsibility
Participate in quality monitoring of services delivered, as assigned by departmental Manager
Other duties as assigned
Adhere to professional standards as prescribed by the professional associations and McKesson as applicable
Participate and assist in departmental continuous improvement activities related to process, quality, training
Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents
Assist with reviews of aggregate data to identify program trends and communicate these trends appropriately
Maintain program data accuracy through review of program documentation for completeness and consistency
Support patients and HCPs with training, education and Injection services
Act as lead point of contact between the program and stakeholders
Registered Nurse with current registration or in some instances other Health care Professionals such Nurse (domestic or foreign trained) with valid registration for practice in British Columbia or Alberta.
Pediatric specialization and or experience is considered an asset
Knowledge of medical terminology, health care environment, reimbursement landscape, therapeutic and product related knowledge
Understanding and compliance with corporate, divisional, departmental and program specific standard operating procedures
More than one year and up to three years experience in a previous job or jobs
Demonstrated ability to communicate efficiently and in an empathetic manner over the phone and in person
Experience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.
Required to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.
Navigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisor
External Customer Service
Excellent customer service skills in dealing with patients, physicians, and other clients
Resolve customer complaints
Required to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one's own work plans
Expected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternatives
Able to work independently and make appropriate decisions
May be required to rotate shifts
Ability to communicate written and verbally in both English and French is desired and, in some cases, mandatory
Valid Driver's License, current auto insurance policy and access to reliable transportation, for regional travel
Career Level - IC - Business Support - B4
Fixed Term (Fixed Term)
McKesson is an Equal Opportunity employer.
The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Current employees must apply through internal career site.
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Internal Number: JR0055005
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.