Business Management & Administration, Consultancy, Marketing
4 Year Degree
Employs advanced expertise of some customer-centered design principles, skills, methods, and technologies and moderate expertise of business/product development to lead design project teams through full design activities and all aspects of design projects. Primarily interacts with professionals and management of internal clients. Leads collaboration with Design Researchers, Creative Designers, and interactions with external customers.
Performs activities/roles such as: - Frames and reframes business challenges to focus design efforts - Empathizes with customers to discover pain points and unmet needs - Synthesizes customer and other research to develop key insights - Brainstorms ideas and develops high impact concepts and business opportunities - Prototypes and tests concepts with customers - Uses effective storytelling methods to convey knowledge or pitch opportunities - Facilitates collaborative design activities and methods Coaches less senior staff and other employees in customer-centered design principles, skills, methods, and technologies.
Minimum Qualifications: Bachelor's degree/ equivalent in Design, Business or related field. Three (3) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment. Strong project management skills. Excellent human relations and communication skills, including written, verbal, presentation, and digital presentation software. Excellent understanding for user behaviors as it informs design.
Skills/knowledge considered a plus: • Excellent customer-focused orientation (internal and external customers); seeks a deep understanding and holistic view of customer needs and behaviors; leverages practical application of design thinking principles and service/experience design to define and articulate ideal end-to-end customer experiences; develops solutions to solve customer problems and/or optimize internal processes • Leverages excellent storytelling and presentation skills to communicate confidently and articulately to large and/or executive audiences; uses facts, imagery, data visualizations, and stories to educate audiences, persuade stakeholders and influence decision-making; high level of proficiency with PowerPoint • Comfortable with ambiguity; ability to adapt, organize, remain flexible and self-motivate • Ability to plan and execute design transformation strategy including but not limited to communications, training and workshops about customer-driven design for internal business partners • Ability to lead feasibility and value impact assessments to evaluate the value and potential return of a service or experience; familiarity with business analysis/modeling to prioritize recommendations based on associated business value and high-level system impacts • Understanding and application of QDM or Six Sigma methodologies to uncover root causes of problems
Domicile/Relocation: This position will be domiciled in Memphis, Tennessee. Relocation assistance may be available based on business need.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
Fortune "World’s Most Admired Companies" – 2021
Forbes "Best Employers for Diversity" - 2021
LinkedIn "Top 100 Companies" - 2021
TIME "100 Most Influential Companies" - 2021
World HRD Congress "Best Gender Equality Workplace" – 2021
InsiderPro ComputerWorld "Best Places to Work for IT" – 2021
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact email@example.com.
Internal Number: RC448540
About FedEx Services
We deliver joy during the holidays. We deliver hope to survivors of natural disasters. Customers count on our diverse portfolio of transportation, e-commerce, and business solutions. Our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. Behind it all are our more than 490,000 team members around the world, who are united around the Purple Promise: “I will make every FedEx experience outstanding.”
At FedEx, we’re as diverse as the world we serve. From Harlem to Hong Kong, from Sao Paulo to Sydney, the world of FedEx is all about connecting people, places and cultural diversity. To meet the needs of a diverse customer base, we reflect that diversity within our organization and celebrate it in communities around the world.
Our company was founded on a people-first philosophy, and respect for everyone has always been an everyday business practice. Our diverse workforce, supplier base and supporting culture all enable FedEx to better serve customers and compete in the global marketplace.
Learn More about FedEx here: https://www.fedex.com/en-us/about.html