We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
Thank you for your interest in new career opportunities. At Equitable, we're individuals from different cultures and backgrounds with a variety of skills and interests. Our differences make us stronger as a team. That's the power of our Equitable community! We embrace the diversity of our teams by continuously investing in them while working to be a force for good in the local community.
Apply and start your journey today!
The Digital Service Support role will provide telephone and Internet-based support for internal and external clients on Equitable's current and past suite of Insurance Products.
Responsibilities include but not limited to:
Professionally handle incoming calls with superior quality, and in a timely and accurate manner
This role will serve as a one-stop-shop for top producing Equitable and 3rd party financial professionals
The candidate focus will be on handling each case from start to finish with exceptional quality
The candidate must follow all FINRA guidelines regarding transactional processing, call handling and record keeping
This role will require and advanced understanding on all individual retirement products offered by Equitable
The candidate must be able to handle complex cases with strong decision making skills
This is a remote position.
Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Telephone-Based Customer Servicing: Knowledge of customer service delivered via telephone; ability to deal with handling customer inquiries and responses received by telephone.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
1-2 years of call center and/or customer service experience
1-2 years of experience and knowledge of product features
Knowledge of effective presentation tools and techniques to ensure clear understanding
Ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience
Ability to handle all calls and chats with tact and poise while conveying a sense of understanding and urgency
Proven technical aptitude and customer service acumen
Internal Number: 2100011H
Our mission is to help our clients secure their financial well-being so they can pursue long and fulfilling lives.