Address: USA-ME-Scarborough-145 Pleasant Hill Rd Store Code: Service Delivery-Store Tech (2764497)
Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https://www.retailbusinessservices.com.
Provide onsite and/or remote support for all store-based IT equipment. Follow documented processes for software loading and image restoration. Work with store personnel to identify user issues and provide on-call support 24/7 every other week. Work with IMAC to provide installation support and provide support for other IT project initiatives. Maintain an accurate and appropriate truck stock and manage timely returns. Stay up to date on HIIPA, PCI, A+, and W&M requirements/certifications.
1. In Store IT Support
Respond to Service Now tickets assigned to area. Repair, replace, or reimage devices to perform as intended to meet the needs of the business.
Run calls in an efficient manner based on priority and reduced travel time to allow for maximum call completion per shift
Utilize published documentation and tools to resolve issues and minimize downtime.
Provide updates for published documentation as new best practices are learned/discovered
Timely and accurate updates to Service Now including ticket status, parts usage, logging serial numbers (as required) and applying work to projects
2. Inventory Management
Maintain an appropriate truck stock inventory to accomplish an established 1st time fix goal
Utilize forward stocking locations effectively to reduce downtime
Timely pickup of replenish parts return of defective or excess inventory
Cycle counts that reflect accuracy between system stock and actual.
3. Licenses, Certifications, & Training
Pass, renew and keep a current W&M license/certificate. Prepare and submit W&M documentation in accordance with local jurisdiction. Make sure weight kit certification is current.
Maintain an active A+ certification
Comply with yearly Hiipa renewal and all PCI compliance instructions (including EFT tracking)
Complete all RBS training and dept sponsored training within timeframe indicated
Maintain a current drivers license and a driving record that is deemed acceptable for operating a company vehicle
4. Call Reduction
Place calls to stores when a given ticket or symptom appears to be something the store can resolve.
Make sure ticket or service need is still valid (store fixed and did not cancel) prior to starting travel over 1hr
Quick walk through of store before leaving to solicite other issues that have not been called in (time permitting to eliminates another trip)
Educate store personnel in the basic points of maintaining equipment on their own when it is evident that they are not making an effort.
5. Project Support
Assist with IMAC installs to limit costs by vendors when workload permits
Provide in-store support following major IT project work to limit impact to stores affected
As required act as "smart hands" in ther field to assist groups that have limited or no field presence
Perform signoff for new store technology installs
High school diploma or GED equivalent
3+ years technical experience preferred; Retail & POS System desired
Analytical skills preferred
Ability to work independently
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
About Retail Business Services
Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country’s largest online grocery retailer, Peapod. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. For more information, visit www.retailbusinessservices.com.