Our PEOPLE are caring, friendly and want you to succeed
We have a great CULTURE , in a team environment that is fun, encouraging and engaging We take PRIDE in what we do
Come and join one of our many Employee Resource Groups (ERGs) which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation, or life experience.
Who we want:
Do you love providing world class customer service in a fun and results oriented environment?
If you answered yes, we want to work with you!
You will receive inbound calls from our Bank Clients' cardholders, answering questions, while driving issues to resolution to the client's satisfaction.
We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
Use your great verbal and written communication skills to provide excellent service to our clients.
What you'll get:
A career with great growth opportunities and leadership development programs to help you achieve your goals.
Benefits on day one including medical dental and vision.
Shift differentials for those working 2nd or 3rd shift
If you are taking Spanish Bilingual class, you will get a premium for that on top of your hourly rate
A lucrative Referral Program with immediate payouts - get paid to work with your friends and family!
Things to know:
Pay Rate: $16.50-$17.50
Start Date: December 13th, 2021
Schedules Available: 12PM-8:30PM with Fridays and Saturdays off
Training will be held Monday thru Friday, from Noon-8:30PM . The above production schedule will begin on December 27th, 2021.
Holidays worked will be paid at the premium rate of double time and a half
1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
Your recruiter will discuss expectations with you in further detail
Basic requirements for consideration:
High School diploma or GED
Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)
Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
Strong work tenure with previous roles lasting a year or more
Pre-employment background, credit, and drug test are required.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Internal Number: R-10250526
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.