The Bank of America Product Support Advisor is aligned with specific product families within Fiserv and has set Product Advisor counterparts within Bank of America to support their end-to-end lifecycle activities related to Fiserv Products. The Product Support Advisor reports to the VP, Channel Enablement for the Bank of America relationship, has no direct reports and works under general supervision. This position includes significant internal and external client and market interaction, and as such requires strong professional presence, communication, and decision-making skills. The role includes:
Ensuring bank has the information needed to commercialize new products and enhancements to existing products
Assisting bank with Product related operational questions and research
Manage all lifecycle changes related to Fiserv products and services impacting bank
Communicate all Product change information in a consistent way
Support bank Product team to understand products and changes to products
Work closely with the Fiserv product families and the DSR teams to understand products and changes impacting bank
Responsible for driving complex, high visibility product issues and escalations to resolution, partnering with Product Owners, Operational teams, and Senior Leadership as appropriate
Build strong partnerships with the bank and internal product and operational teams to ensure smooth execution and delivery of product needs and value add services.
Identify opportunities to streamline product processes and improve efficiency
Develop product subject matter expertise over time to better support bank partners
Facilitate small group sessions as needed to educate bank constituencies
Provide RFP assistance to the bank and track billable Subject Matter Expertise hours
You are someone who has:
The ability to communicate crisply, professionally, and effectively with internal and external stakeholders.
Strong organizational and interpersonal skills with excellent follow-up skills and attention to detail.
The ability to analyze and solve complex problems.
High School graduate
Minimum 5 years in payments/merchant business and familiarity with acquiring products and services
Minimum of 2 years prior work experience in product management, payment processing, implementations, or client services.
Strong analytical skills, adaptability, and the ability to adjust to atypical issues/opportunities
Experience interacting with internal and external customers at all levels
Preferred Skills, Experience and Education:
Bachelor's degree in Business, Engineering or Marketing
Ability to function in a matrix organization and partner with other functions to build solid relationship and deliver results
Proficiency in Microsoft Office products (Excel, PowerPoint, Word)
Demonstrated ability to handle multiple projects simultaneously
Travel: Up to 15% (Post COVID)
Internal Number: R-10246855
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.