To be responsible for managing and providing on onsite and remote services to support customers using Abbott products in Blood Screening laboratories. In a highly regulated environment, work effectively with the sales and support team to resolve customer issues, both operational and technical in a timely and compliant way. With a broad range of technical skills, insightful product knowledge and sophisticated tools, drive improved laboratory productivity, customer satisfaction and expands the value that Abbott brings to customers as we protect and grow the transfusion business.
1、Bachelor's degree or equivalent experience in applied science/ medical laboratory science / electrical / mechanical or biomedical engineering is required 2、Minimum of 3-5 years in the diagnostic industry performing high level service delivery 3、Excellent technical, product and transfusion industry knowledge 4、Exceptional customer service skills 5、Strong understanding of key stakeholders and customer dynamics 6、Consultative and solution selling and relationship building skills well regarded 7、Long-term, strategic focus on account 8、Excellent written and verbal communication skills
Internal Number: ABLAUS31005199ENUSEXTERNAL
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.