Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
The Claims Support Department at Trupanion is looking for a Bilingual Records Coordinator to join the Records Collection team. Records Coordinators will be responsible for reviewing medical records data, making required changes, making follow-up requests, and ensuring accuracy and record completeness.
Upon hire, Records Coordinators will be expected to complete a training program of up to 90 days, which will cover all the skills and tools necessary for the position. After the training period, Records Coordinators will be expected to perform at a baseline team standard of productivity and accuracy. Optimal candidates for this position will have keen problem-solving abilities, a desire to work independently, strong self-motivation, attention to detail, and a minimum of two years of experience in both data entry and customer service. Joining Trupanion with an established understanding of veterinary medical terminology and medical conditions is a major plus!
Records Coordinators can work in our Seattle office, or work remotely.
Key Responsibilities Include:
Identifying what constitutes complete and sequential medical history
Organizing data to expedite claim processing
Contacting veterinary care professionals and pet owners to acquire additional data
Communicating clearly, concisely, and informatively through multiple avenues, including phone, email, fax, and database comments.
Qualifications (Please include a cover letter with your application!)
Education, Registration & Certification:
High School diploma or equivalent required
2+ years of experience with data entry
1+ years of experience with customer service
Experience working in a veterinary hospital is preferred, but not required
Skills, Knowledge & Abilities:
Computer competency with excellent typing and 10-key skills
Ability to work with minimal direction once objectives are clearly stated
Strong organizational and problem-solving abilities
Ability to handle stress and actively seek solutions
Outstanding verbal and written interpersonal skills
Excellent attention to detail
Adaptability in a quickly changing work environment
Willingness to work weekends and holidays
Fluency in Spanish and/or French (additional $1/hour per language)
Benefits and Perks:
Full medical, dental and vision benefits at no cost to the employee
Four weeks paid time off
Five week sabbatical after five years of employment
Restricted Stock Units
Open, casual, pet-friendly and fun office environment
Free dog walking services for office pets during business hours
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Free on-site gym
We're all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We're focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself:
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.