What does a great Client Technical Support Rep, Staff Specialist do?
You will work with a wide range of Fiserv clients enabling them to successfully use the Fiserv Business Analytics products for IH Premier, Prime and BIM, to achieve their business objectives including developing report writing expertise for ad-hoc or scheduled reports, and fielding questions about the processing of the application. Associate independently handles customer calls and cases by researching and answering questions to determine resolutions to inquiries and challenges with the report writing software. This includes you deeply tracking, organizing and documenting activities to ensure clients receive regular follow up and the status is consistently updated. Many issues are solved at this level.
As a Technical Support Rep, you can look forward to:
You will handle all client calls and issues. Research and problem-solve to determine resolutions to reported problems. Build and maintain high-level client satisfaction that is measured via the monthly and annual surveys. Goals for call responsiveness are set for the Division and apply to this function.
You will train new clients on the features and operation of Business Analytics applications enabling them to successfully use the product and achieve their business objectives.
You will provide ongoing training as needed for existing clients.
Required Qualifications for Consideration:
High School Diploma required, Bachelor's preferred
Minimum 2 years customer service experience
Flexibility to work after hours and/or on call rotations as needed.
Preferred Qualifications for Consideration:
Your experience working in banking or financial services industry preferred.
Database - MS SQL experience strongly preferred
Your experience in IBM/Cognos experience preferred.
Experience in a customer interfacing role using problem/resolution skills.
Strong PC skills and knowledge of Microsoft applications.
Excellent verbal and written communication skills.
Phone support in a client service role
Learn more about us.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms - Cleartouch, DNA, Precision, Premier, Signature - enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.
Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Internal Number: R-10247089
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.