What does a great Application Specialist Sr Professional do? Do you have a high level of payments processing expertise coupled with an affinity for working directly with clients to take on complex problems? Are you the kind of person that goes above and beyond? In addition to the responsibility for maintaining the day-to-day relationship with our clients, we need someone with an excellent understanding of ACH or enterprise payments, preferably with experience working in a banking environment. As an Application Specialist Sr Professional, you will have a chance to use your prior finance knowledge and excellent troubleshooting skills, strong leadership abilities, and your positive personality towards work. Growth opportunities include increased product or management responsibility within Client Services, Professional Services or Product Development. Essential Job Responsibilities: Work within a close-knit team who support risk modeling and budgeting applications, ensuring that client cases are accurately and quickly resolved. Teach complex financial concepts while using your working knowledge of banking operations, reporting, and procedures and possess a thorough knowledge of transactional operations. Use your technician with excellent troubleshooting skills working with virtualized environments and supporting hosted applications. Serve as principal point of contact for support with both our external and internal customers regarding application queries/issues. You will perform research and problem diagnostics to find resolutions to reported problems and challenges clients face. Support your clients by providing them with database queries and diagnostic scripts to collect information to enable them to conduct effective analysis. Validate and resolve our clients' issues to happiness prior to closing inquiries. Provide root-cause analysis for complex issues and craft action plans to prevent reoccurrence. Appropriately advance issues to Tier 2 support team when warranted. Participate in User Acceptance Testing and product documentation review. Provide client input to Product Managers, Business Analysts and Programmers relating to product features and improvements. Infrequent travel may be required Basic qualifications for consideration: Bachelor's degree in Accounting, Finance or Business Administration 2+ years of financial accounting experience, specifically asset liability and capital market trading Working knowledge of ACH processing, with details understanding of NACHA rules and regulations Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall. Preferred qualifications for consideration: 2+ years prior application support or technical implementation role within the financial services industry Exposure to ACH Operations and/or PEP+ product is a plus. Experience with Fiserv Solutions strongly preferred. Ability to analyze and unravel complex technical problems, comfortable with mathematics Excellent presentation, client management, and communication skills. Experienced working in virtual environments a plus. Ability to travel on an infrequent basis Who we are: Fiserv is dedicated to providing financial accounting software that automates and streamlines day-to-day processing by reducing the effort required to perform financial accounting functions. Our clients include the finance leadership, financial and treasury accountants at leading US financial institutions. Fiserv is an Equal Opportunity Employer/Disability/Vet
Internal Number: R-10249006
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.