Responsible for ensuring the resolution of problems related to highly complex systems software, for the Signature core account processing platform, including how the platform integrates with critical surround applications.
As an Application Support Engineer, you can look forward to:-
* Provides expertise and coordinates unique and complex programming troubleshooting efforts between clients, implementations, engineering, development and development support and operations staff. * Resolves deployment related issues for clients and internal resources for test and production environments. * Performs risk assessments throughout the implementation lifecycle up to live production. * Interface with technical development resources and internal client services personnel to determine nature of non-routine and moderately complex problems and implements remedial procedures for customer. Consults on complex projects on existing applications, process flows and overall operating systems. * Install new software release upgrades into test and production environments. * Review new designs, enhancements and programs with systems analysts and applications programming personnel for operating efficiencies. * Prioritize and/or help others prioritize workloads to * Interact with external, as well as, internal clients for the purpose of data gathering, assisting with solution design, and ensuring development of solutions that meet or exceed client expectations
* Minumum 5 years of ISeries/AS400 system experience. * Minimum 5 years of RPG programming experience * Minumum 5+ years experience working in a complex Banking Operations or Financial Services environment
* Experience with DB2 / SQL data base structure * A strong knowledge of the new technologies emerging in the financial data processing industry. * Strong knowledge of the relationship between software and hardware interaction. * Strong debugging and troubleshooting skills, knowledge of supported programming language and capable of providing ideal solution * Strong organizational skills. * Adaptability. * Strong written, verbal, and non-verbal skills.
Other Requirements: * Must be able to work on-call on a rotational basis. * Must be able to work weekends, as needed.
Internal Number: R-10249167
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.