At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. We deliver technology products and services for community, regional and large financial institutions.
What does a great Implementation Analyst do? As an Implementation Analyst on the Bank Solutions eCommerce and Business Banking implementation team, you will assist in implementation, training, consulting, and support of software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the analyst will need to work on building relationships across various groups across Fiserv to deliver solutions. Examples of products you may be implementing revolve primarily around online banking products including but not limited to internet banking, mobile, mobile deposits, ACH, wires, alerting, web site, etc.
Essential Job Responsibilities: * Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support. * Thoroughly track, organize, document, and communicate all product implementation related activities for each client. * Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors. * Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices * Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues. * Walk clients through setup, testing and procedures, including conducting training and client presentations. * Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations. * Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams. * Assist with documentation / review of implementation procedures. * Projects may also include data mapping, code validations, and go live support via phone or client onsite support. * Perform other duties as assigned
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Basic Qualifications for Consideration: * High School diploma * 2 Years minimum experience with customer facing projects or in a client support role * Financial Services Industry experience * Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
Preferred Skills, Experience, and Education: * Degree in Computer Science, Management Information Systems, Finance, Accounting or Business * Fiserv core or Online Banking experience * Time management skills to work on multiple projects and effectively meet deadlines * Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications * Research and analytical skills to be able to problem solve issues and determine appropriate options for clients * Basic networking and data communication understanding is beneficial
Travel required: Limited - Percentage / Frequency of travel - 0 - 20%
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Internal Number: R-10248804
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.