McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
This position reports to the Director of Customer Management and will lead a team of Strategic Account Representatives. Strategic Account Reps are responsible for a small group of large customers and act as the main point of contact for products, services and solutions and serve as a liaison between senior sales leaders, and other internal departments. This role will be largely focused on coaching, training, and team development to drive high levels of team performance. This role will also support departmental goals around developing and improving work standards, processes, and staff competencies designed to improve the customer experience.
Coaching, Training and Development:
Provide guidance, training, coaching, mentoring and development to a staff of Strategic Account Reps (SARs)
Responsible for ensuring team members perform core competencies at a satisfactory level and continue to drive high levels of customer support
Give work direction, resolve problems, and set deadlines to ensure successful and timely completion of work
Identify/create productivity and quality metrics for use in evaluating team performance. Metric will measure effectiveness in addition to customer and activity volume
May be expected at times to directly manage highly complex, escalated, or high-profile issues
Evaluate and identify opportunities to improve existing procedures and practices that optimize productivity, quality, and customer satisfaction goals.
Cross Functional Partnerships:
Form strong partnerships and relationships with departments whose work impacts team performance. Proactively seek opportunities to work collaboratively to find solutions
Partner with Sales, Back Office, and Training teams to create effective change management plans and strategies to ensure project success
Ensure appropriate procedures are established and implemented for on-boarding activities to assure compliance with policies
Minimum Requirements: 6+ years relevant experience
5+ years of sales or sales support experience
2+ years of experience as supervisor
2+ years of customer service experience
Advanced proficiency with MS Office (Access and Excel- pivots, VLOOKUPS and Access)
Additional Knowledge & Skills:
Excellent verbal and written communication skills required
Ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively
Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices and systems
Strong communication skills and the
Healthcare industry experience with a strong understanding of key industry stakeholders and a particular understanding of the healthcare services business
Experience working with Sales & Sales Management to resolve issues and build service solutions for customers
Collaborative, customer- focused and able to create visible/ measurable value
Excellent interpersonal and communication skills; ability to collaborate well with diverse personalities; tactful, mature, and flexible
Experience applying Six Sigma methodologies to project work highly desirable
Strong leadership skills with ability to influence positive outcomes through teaching, coaching, and training
Good reasoning abilities and sound judgment
Strong customer service orientation
Must have excellent organizational skills and be able to multi-task well
Must be able to work in ambiguous situations and adapt to a variety of management styles
Must have strong analytical skills
Up to 20%
4-year degree or equivalent experience in customer support
General Office Demands
Must be authorized to work in the US. Sponsorship is not available for this position.
Career Level: M2
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0053828
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.