Server as lead of support/operations team responsible for multiple Salesforce.com environments with 1000+ users
Work as part of the scrum team.
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
Work with IT and business process owners to understand the need and determine the optimal way to enable new functionality and data requests.
Complete regular internal system audits and prepare for upgrades
Monitoring of productivity, reliability, quality, project tracking, and task allocation for the Manila Salesforce Team
Information gathering and cascading for the team plus basic administrative tasks
Metrics gathering, analysis, supervision, and reporting to management
Work closely with CRM solution architect/Operations Manager
BASIC QUALIFICATIONS | EDUCATION:
Prior experience managing a support/operations team
Bachelor's degree in Computer Science, or related degree, or equivalent work experience
Three to five years of experience as a Salesforce.com administrator
Saleforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Previous experience working in a SCRUM or agile environment required
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Experience implementing changes in to Salesforce.com landscape utilizing change tools sets (Atlassian Jira/Bitbucket, Jenkins)
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Internal Number: ABLAUS30988980ENUSEXTERNAL
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.