Provides support and technical assistance to users for complex issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.
Resolves complex issues, including escalated requests from lower level support staff.
Reviews customer requests to identify and escalate as needed potential system, security, and/or compliance violations of internal and external controls, CAPP, and internal team control requirements.
Identifies process and system improvements and implements solutions that will increase efficiencies and customer satisfaction by using established processes to initiate a new project/work effort.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
Internal Number: 40244
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.