What does a great Senior Client Business Analyst do?
As a Senior Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.
Specifically, you will be responsible for 1) Understanding the client's business objectives and measures of success, 2) Support system settings analysis, testing and configuration 3) Lead the compilation of project requirements and integrated project plan, 4) Liaison between client and Fiserv teams support client initiatives and 4) Track client portfolio of projects and service tickets to ensure successful delivery 5) Partner closely with product and technology to support cross-client initiatives as the platform changes.
You are a key leader who will lead initiatives to support our client needs and be a liaison with Development and Account Management groups to lead client expectations and resolve technical issues impacting clients! In addition, you will proficiently execute against key business success metrics including financial targets and client experience metrics.
As a Senior Client Business Analyst, you can look forward to:
Championing and executing client delivery and service processes to handle client initiatives
Championing voice of the customer feedback for end-to-end client satisfaction and engagement
Developing strong client relationships and finding opportunities to better support their business objectives
Ensuring alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others to ensure aligned business success
Understanding the client business requirements with the desired business outcomes and implements solutions
Leading the compilation of project requirements - Identifies, researches, analyzes and writes client business requirements
Leading client projects and provides project consultation in partnership with the client
Liaising between client and Fiserv teams in support of client initiatives
Providing consultation on product best practices and insights into product capabilities.
Providing product expertise on usage and functions
Executing completion and approval of testing, user documentation, and blended learning plans
Ensuring business and system development methodologies are followed and continuously improved
Ensuring clients and other departments actively participate in appropriate phases of the process, such as requirements definition, quality inspection of design documents, testing and validation
Basic Qualifications for Consideration:
Bachelor's degree in business, operations or a related field required.
7+ years of experience in business and IT program and project management
5+ years of experience in the Financial Services Industry preferred
Shown success in effectively driving delivery
Working understanding of business financial practices and accounting
Knowledge of FD system (PCF, ACS, Letters, DQ, Rules) preferred
Experience with Waterfall and Agile Development methodologies preferred
The ability to travel as required.
Preferred qualifications for consideration:
Operational consulting experience is valuable
Solid ability to understand sophisticated business and technical concepts and make balanced judgments when faced with trade-offs
Strong problem-solving skills and ability to build consensus
Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
Solid thought leadership and the ability to influence others through collaborative efforts
An ability to quickly establish credibility and rapport with a broad set of constituencies
Strong results orientation with demonstrated track record of success to effectively complete tactical activities
A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
Internal Number: R-10250022
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.