Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
As a Design Strategist in our practice you will:
Create design-led approaches to complex problems involving people, processes and systems
Oversee the coordination of a multi-disciplinary team of researchers, designers, technologists and business experts in a way that leads to bold ideas and mission effectiveness as well as operational efficiency
Design, plan and execute user research
Collaborate with designers, strategists and technologists to turn insights from research into solutions to business and social challenges
Synthesize and communicate research insights and findings in compelling and immersive ways, using a variety of mediums
Craft compelling stories and visual models to communicate discoveries
Support and lead client-facing conversations that may challenge established perspectives on processes, systems and customers
Interpret client input and adjusting communication and narrative accordingly
Lead the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context
Direct and produce tangible outputs at different stages of the design process, including personas, journey maps and service blueprints
Work side-by-side with account leaders to set project direction and to identify new business opportunities direction and to identify new business opportunities
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.
Bachelors or Master's degree in a relevant field (business, design, consulting, strategy) with a minimum of 5 years work experience
4 or more years of experience in human centered design, service design, design research, business design, or customer experience projects
2+ years of Management Experience
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Ability to obtain and maintain a security clearance as needed
Travel up to 50%
Previous Government Public Sector experience
Experience in a traditional design discipline (Architecture, Industrial Design, Graphic Design, Interaction Design)
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Internal Number: 15773906
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.