Plays a key role in designing and improving business processes and researching and documenting best practices.
Understands business processes and recommends solutions for process improvement across the enterprise that creates efficiency and enterprise agility; balances technical expertise with a general understanding of VSP's business objectives to provide innovative, efficient solutions Assess current processes, identify defects, areas of improvement and recommend solutions Act as subject matter expert to provide business requirements for process improvements and system enhancements Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances; recommends changes to streamline processes to ensure maximum efficiency and appropriate utilization of resources Create implementation plan and consult through implementation Provide clear and concise documentation that supports the milestones of the project, represents key business decisions made, and obtains sign off from stakeholders Identify and develop process improvement initiatives by conducting effective interviews/research on existing processes Create and analyzes workflow diagrams Review technical design deliverables to ensure business objectives are reached Assist with needed documentation and information to gain agreement from business managers on new processes and service level agreements. Assist business stakeholders with user acceptance testing, defect reporting and resolution Provide training including identification of needs, development of materials, communications of changes, manuals, etc. Prepares reports that assist in financial decision-making, identifies any specific trends to assist in cost control Provide post implementation support, such as, problem resolution, adjustments to new procedures, and change management. Develop presentations of materials, models, findings, plans and/or conclusions Continually looks for process improvement strategies Bachelor's Degree in Business Administration or related field or equivalent analytical experience 3 years process improvement or related experience Related process certification such as Lean, Six Sigma Green/Black Belt or other quality certification Experience with continuous quality improvement methods and tools Experience using tracking, reporting and process mapping tools Solid experience using MS Office tools with strong knowledge of Excel, PowerPoint and Visio Experience using Minitab and other statistical analysis software Ability to use SQL and other query/extraction tools Excellent complex problem- solving and critical-thinking ability Basic project management skills required Ability to prioritize and manage multiple tasks Excellent organization and prioritization skills Excellent oral and written communication skills Ability to take initiative to learn and take on challenges Experience introducing new techniques and tools Excellent facilitation and influencing skills Strong business and financial acumen Regularly exercises discretion and independent judgment in the performance of his/her job duties
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.