Plans, oversees and coordinates the activities and functions of the Revenue units. Supervise, train and evaluate staff to achieve and maintain department standards; including assignment and completion of daily activities, system processing, policies and procedures and special projects. Contribute to the achievement of division and corporate action plans.
Supervise staff that serve as primary billing contact for external customers and internal business partners
Ensures accurate and timely customer billing, posting of all accounts receivable including the posting of live checks, lockbox checks, ACH and wire payments
Oversees collection activity for past-due receivables, including collection calls, collection letters and sending accounts to outside collection agencies
Support the Client Portal and Online Billing by providing information and responding to inquires; support future Client Portal enhancements
Through a collaborative effort with Finance, ensure company's assets and premium are in compliance and protected; oversees monthly enrollment and billing reporting related to accounts receivable
Establish effective relationships with direct reports; monitor performance, provide prompt and objective feedback, coaching and counseling; conducts performance reviews, recommends salary increases and actively engages in recognition and employee development efforts
Coordinate with training department to ensure all staff receives appropriate training; ensure staff have the information and resources necessary to do their jobs and meet their goals
Monitor work of unit personnel ensuring consistent, accurate and timely processing to make certain departments standards are met for assigned business functions; assigns resources appropriately to ensure balanced support in all areas
Develop, maintain and monitor unit standards, processes and procedures to ensure efficient, accurate and measurable processing
Ensure effective communications are maintained within the unit and externally; where appropriate, inform employees as to plans and progress; ensure that staff is aware of division and corporate goals and objectives and their role/contribution in achieving them
Recommend and implement procedural and system changes to deliver quality service to internal and external customers
Assist in the development of unit budget, monitor expenses to ensure costs are within established levels
Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected
Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues, and escalated customer inquiries
Bachelor's degree in related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Minimum of 2 years of functional experience
Excellent written and verbal communication skills
Ability to analyze work processes and drive changes
Strong organizational and planning skills
Strong interpersonal sills
Clean credit history as reported by credit report
The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.