Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of Verizon Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. In Verizon Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
Success Account Manager (SAM) is a full-time role within our Global Customer Success department. SAMs are obsessed with providing the best customer experience while being as the concierge customers through the long-term part of their journey in a fast-growing and dynamic environment. Daily activities include acting as a first point of contact for incoming customer requests as well as building and executing proactive success plans targeting contract renewals.
Developing and maintaining strategic business relationships with SMB accounts to drive customer satisfaction and assist in achieving their desired business goals through our service. Promoting value added conversations throughout the life of the contract with the ultimate goal of customer retention.
Dealing with incoming customer inquiries related to contractual, product and other matters as well as escalations.
Based on proactive business indicators such as NPS and platform usage identifying and addressing potential risks related to account renewals.
Actively cooperating with related stakeholders and teams across the globe.
Forecasting, executing and meeting key account performance metrics such as customer satisfaction and renewal rate.
Recognizing potential revenue opportunities and engaging the sales team.
What we’re looking for...
You should have knowledge and experience of strategic account management in the IOT/Telematics/SaaS industry with a clear knowledge of what drives customer satisfaction, as well as strong willingness to develop further.
You’ll need to have:
Bachelor’s degree or relevant work experience.
Fluency in English (written and verbal communication).
Willingness to travel.
Even better if you have:
A business degree and/or experience in strategic account management with proven ability to develop relationships with customers.
Communicative verbal and written skills of another European language (Multilingual skills).
Communicating, listening and troubleshooting skills.
Experience working with SAP, Salesforce and Gainsight.
Well-developed time management and prioritization skills. General knowledge about IOT products and solutions.
Strong leadership skills.
Methodical and conscientious documentation skills.
Willingness to develop while identifying opportunities over self-reflection.