HSBC's Global Liquidity and Cash Management (GLCM) serves as a core service provider to Global Banking and Markets (GB&M) and Commercial (CMB) customers. Reporting to the Global Head of GLCM, the Regional Head of GLCM, North America (NAM) is responsible for proactively leading, managing and driving HSBC's Cash Management activities throughout North America for corporate, commercial and financial institutions clients to position HSBC as the top provider of such services in each of its chosen customer sectors, segments and countries within the region.
The role holder is expected to contribute to the development of the Group's overall global cash management strategy and is accountable for implementation of the global strategic direction for the Global Liquidity and Cash Management business in North America, with a view to achieving maximum profitability and growth. The role holder is a key member of the GLCM EXCO, ensuring, as part of the global leadership team accountability for the development of competitive advantage and adherence to HSBC's global standards and relevant statutory regulations.
The Regional Head of GLCM, NAM is accountable for reducing any Significant Control Items (SCIs) associated with his/her role, or any other regulatory or control items identified by the relevant external or internal regulatory body. The role holder is held responsible for leading the business management, governance, BRCM and first line of defence risk control functions to ensure that GLCM NAM is appropriately configured to achieve its strategic objectives. The role coordinates the interaction of GLCM NAM with the relevant Functions; including Legal Counsel, Compliance/FCC, Risk, ORIC, Marketing, Finance, HR etc.
Impact on the Business/Function
Drive and deliver revenue and PBT growth, achieve AOP targets and maximise the financial contribution of the Global Liquidity and Cash Management business in the region
Accountable for the execution of the GLCM global strategy in the region to ensure an optimal balance of NFI and NII in the region, proactively manage costs, and achieve and exceed key performance indicators while building a sustainable business model
Drive the delivery of a comprehensive and competitive suite of Global Liquidity and cash management solutions, delivered through a range of delivery channels by executing a commercially focused product management strategy, which aligns with the propositional requirements of the Customer Groups
Lead the development and execution of a high quality client-centric service culture that delivers superior post-sales support to GB&M and CMB clients across the range of GLCM products in the region
Position HSBC as the top provider of Global Liquidity and Cash Management services in the region by developing an appropriate marketing strategy to ensure that HSBC is ranked number one in all significant cash management surveys across the region
Lead the creation of appropriate operating budgets for the region and track performance of country GLCM against MTOs, ROPs and Performance Scorecards and ensure strategic alignment with Global and Regional imperatives
Take responsibility for running a globally & regionally compliant GLCM business which meets changing regulatory requirements and ensures reputational risk impact is mitigated / minimised for GLCM
Optimise the use of GLCM resources across the region, by developing and monitoring appropriate MI to manage the use of GLCM resources including people, premises and systems
Customers / Stakeholders
Accountable to deliver a class-leading customer experience by cultivating a consistent selling and relationship management culture.
Establish metrics and ensure effective tracking of HSBC's competitor offerings and performance v HSBC.
Deepen customer relationships through championing business co-operation with key stakeholders including GB&M, CMB, GTRF, Private Banking, RBWM and ensure strong networks with key external stakeholders such as regulatory bodies, IT vendors etc
Understand current economic trends and its impact on HSBC within assigned country and identify key levers to capitalise on opportunities or minimise downside exposure.
Responsibility for representing GLCM at regional governance committees and forums and act as a GLCM champion to ensure that key objectives are prioritised appropriately within CMB & GB&M
Leadership & Teamwork
Drive and lead a high performance culture through effective people management activities and inspire employee engagement and motivation by taking action against agreed priorities in identified action plans
Establish clear authority in risk related matters at EXCO meetings
Lead across functional boundaries and provide clear guidance to teams when required
Lead and sponsor change initiatives across functions and segments in pursuit of commercial objectives
Encourage cross-regional and cross-business teamwork by sharing best practices
Develop and implement Human Resource strategies to provide an environment where individual and team contributions are encouraged and rewarded, and where individuals and teams are provided with appropriate development opportunities.
Create a clear succession and development plan process to identify and develop talent
Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business
Live the HSBC values and cultivate an environment that supports diversity, the Values and reflects the HSBC brand
Operational Effectiveness & Control
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training.
Foster a compliance culture. The term 'compliance' embraces all relevant laws, rules and codes with which the business has to comply
Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology
Contribute to the overall corporate governance structure in the Region, including policy and decision-making, as a member of various Committees.
Proactively develop and execute risk mitigation measures to protect the Bank and its customers from all regulatory, compliance and service issues.
Ensure compliance with all relevant internal instructions (FIMS, GSM, GCLs) and external regulatory requirements, including the management of operational risk and adherence to the Group's values.
Accountability for the robust oversight of change programmes and management of spend
To develop a cash management culture/capability globally able to meet the needs of the Group's Corporate, Institutional and Public Sector customer base in GB&M and CMB. To ensure that HSBC is able to offer high quality, specialised services comparable or superior to its main competitors, and to be instrumental in acquiring profitable business opportunities for the Group.
In an increasingly competitive environment, ensure the ongoing development of HSBC's GLCM franchise, as well as contributing to HSBC's broader Global businesses, with particular focus on future product development, superior use of technology, an organisational structure which works well in the Group matrix, innovative yet cost effective client solutions and people retention and development.
To ensure that GLCM's strategy remains aligned with whilst at the same time proactively contributing to the strategies developed and executed by the Customer Groups, leveraging HSBC's depth and breadth of client relationships and GLCM capabilities to optimise the share of wallet that HSBC achieves.
Providing a coherent, commercial business strategy to enable a coherent systems strategy in support; leading a business which is under increasing regulatory and compliance scrutiny.
GB&M and CMB see GLCM as a core revenue contributor to their client relationships. Such revenues are 'sticky' annuity revenues with low capital usage and a high ROE. While of value to the Group, this also makes GLCM an increasingly competitive product in the marketplace. HSBC's market leading customer proposition has made it a prime target for competitor banks as these institutions look to meet increasingly demanding client expectations. Avoidance of high staff turnover is one result requiring strong leadership to manage.
Client demand is focused on a broad range of integrated cash management solutions encompassing disbursements, collections and liquidity management, all delivered through a suite of interoperable delivery channels which can be seamlessly integrated to their own back office systems. In addition to ongoing investment in technology, this requires the adoption of a consultative sales focus, supported by the provision of high quality and consistent implementation and customer service support locally, regionally and globally.
The Payments world is under increasing regulatory focus and the Job Holder will be accountable for regulatory compliance regionally for all GLCM products and will also be accountable for overseeing the regulatory compliance of payments products managed by other Customer Groups and businesses. It also includes the leadership of Insider projects on RRP, Divestitures and adherence to Global Standards,
Internally within HSBC, GLCM operates within a complex matrix management environment and must manage, balance priorities and delivery to the differing requirements of key stakeholders (including GB&M, CMB, regional and country management, Risk and other functional teams).
The role holder has the flexibility and scope to draw on wide experience and to initiate activities that contribute to the revenue increase of GLCM
Management of Risk
The jobholder will ensure strengthening of the GLCM control environment and encourage a culture among employees of speaking up and owning issues, as well as ensuring remediation activities continue to reduce any outstanding Significant Control Items (SCI's) resulting from the DPA, specifically enhancing HN~AH's Compliance Risk Management Programme (CRM Compliance) towards a sustainable business as usual state. This includes proactive management of regulatory compliance risks; timely remediation of all control deficiencies, roll-out of BRCM Compliance test plans, completion of CDSA updates; timely completion of Regulatory Compliance training; maintaining sufficient staffing levels and keeping procedures current with regulatory changes
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Internal Number: 878790
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