This role primarily provides trade execution and account support services to the RBWM client base, including advisor-led and self-directed via phone and email. The Specialist also supports internal clients such as Financial Consultants, Wealth Operations staff, Compliance and Sales Management. Responsible for receiving and executing domestic and international securities orders and providing high quality information and account maintenance services to clients, internal and external and in multiple languages.
The WPB Services Desk covers the full span of the WPB client continuum; therefore, Specialists may also cover for HNW client order entry services as needed.
Attend to phone lines in queue and service clients accordingly and efficiently within existing guidelines
Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds and foreign currency
Perform account maintenance services upon client request
Initiate Forms (IRA distribution, ACH, Journal, etc)
Support clients for Tax reporting needs
Support RBWM/HNW brokerage trade inquiry/correction requests
Support RBWM/HNW brokerage for corporate reorgs election completion
Support Middle Office and Operations on all trade related matters and reports
Support Sales Management and Regulatory Compliance
Respond to regulatory inquiries as needed
Receive, review and analyze a variety of reports and documents for accuracy
Maintain proper desk activity records
Internal Number: 843329
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.