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What you’ll be doing...
Visible & You
Named one of Fast Company’s Most Innovative Companies and "Best Telecom Brand" in Adweek’s Challenger Brand Awards, Visible is on a mission to reimagine what wireless should be: simple, accessible, and inclusive. Visible is the first all-digital wireless carrier in the US, which means we have no stores, no call centers, and no paper bills, allowing us to pass our savings to our members. We have built our member experience around communities and challenging the traditional family plan model in the industry - and we’re having a lot of fun doing it.
Visible is a division of Verizon, but operates uniquely inside the larger entity, taking all the best elements of startup scrappiness - disruption, innovation, and culture - while leveraging the assets and benefits of the larger corporation’s backing. No single day feels the same at Visible. If you’re someone who’d thrive in this entrepreneurial environment and embraces the challenge of delivering the best experience to our members in the simplest ways (knowing that simple requires a lot of work behind-the-scenes), check us out at https://visible.com. We are Visible.
In this hybrid role, you'll work from home with occasional in-person training and meetings. We are hiring in the following locations: Denver CO, Dallas TX, Alpharetta GA, Irvine CA, Basking Ridge NJ and New York City.
Visible is looking for a senior-level product and customer experience professional to help define, build, and manage digital first product solutions leveraging the latest technologies. Visible is the first all-digital wireless carrier in the U.S. Named by Fast Company as one of the most innovative companies in the world, Visible offers unlimited messages, minutes, and data, on Verizon’s Network. Visible is designed to fundamentally change the way millions of consumers sign up for and manage their phone service.
A day in the life of an Experience Manager at Visible starts with assessing value opportunities for your product area and team. On the days where those value opportunities are clearly defined, you'll collaboratewith Product Design/UX/UI and Engineering to ensure that the core value proposition you are seeking is reflected in the product output. On the days where Design and Engineering are well-aligned on the problems to be solved, you’ll meet with cross-functional internal stakeholders to obtain a thorough understanding of how changes to your product impact their operations, collect data, and obtain ideas for making your product better. In short, you’ll be responsible for devising and executing a winning plan which helps ensure successful delivery of customer solutions short-term and long-term.
As a Senior Product Manager at Visible, you’ll bring a multi-disciplinary background that blends technical and business acumen. You’re passionate about delivering a delightful and valuable experience to consumers who live their lives on their mobile phones.
Role specific responsibilities:
As the experience manager for the BUY team, you will be a critical part of driving the Visible organization owning the BUY customer experience and journey, product development, product roadmap, success metrics, and supporting commercial programs for acquisition.
You’ll work across the product/experience and design team, engineering teams, business development, strategy, and marketing to help establish strategy, define the product, and make the difficult, high-judgment trade-offs between features and time-to-market.
You’ll partner with other stakeholders of the organization to ensure our products deliver delightful customer experience and impact our company goals and targets. You’ll define requirements, and prepare presentations and strategic documentation with cross-functional partners.
You’ll serve as a product and customer experience leader and align the customer journey across other journey teams for buy, activate and manage.
You’ll apply your knowledge of the market, industry, best practices, and customer data to build and iterate on product strategy.
You’ll drive product development across cross-functional teams and stakeholders (Engineering, UX/Design, Operations, Strategy, Business Development, and Marketing) by developing a Product Strategy and execution plan. Including the development of Requirement Documents (PRDs, PRFAQs, Jira epics and stories) and project plans that will include business requirements, design, implementation, and deployment details.
You’ll evaluate innovations/trends and technology platforms and identify product partnership and collaboration opportunities to accelerate and/or address gaps in the product portfolio.
You’ll think digital-first regarding product, customer, and full life cycle experience with the goal of improving the customer experience, time to activation, and competitive offerings from beginning to end.
You’ll proactively and continuously monitor product dashboards and analytics tools, identifying and rectifying friction points that improve customer experience and make positive business impacts.
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Six or more years of technology/eComm product management experience, with proven experience on driving a product development from inception to successful launch, to continuous refinement.
Knowledge of how mobile apps, websites, eComm, digital-first and emerging technologies are used as a means to buy products and experience services.
Knowledge of Agile/Scrum methodologies and Google Suite Tools, Asana, Jira, Atlassian, Slack, and Figma tools.
Knowledge of managing and synthesising strategic data, research, customer insight application, testing, and A/B testing.
Even better if you have one or more of the following:
A balance of technical and business acumen to evaluate product priorities.
Ability to interpret API documentation and collaborate on design and engineering.
Experience assessing landscape of solution alternatives to determine scalability, security, performance, alignment to brand, alignment to strategy, alignment to target market.
The ability to collaborate with teammates to negotiate direction on design and technology.
Ability to develop proofs-of-concept using prototyping and design tools to articulate, quantify, and validate opportunities.
Ability to communicate to executive stakeholders and communicate ideas and concepts in terms that are easy to understand.
Experience with data and analytics tools that provide insights about product performance and points of optimization that would bring about the most impact.
Strong interpersonal communication skills (i.e., verbal, written, and presentation skills).
The ability to thrive in a fast-paced, dynamic work environment.
The ability to work effectively with others, promote transparency and knowledge sharing, and solve challenges together.
A strong customer service orientation with a continuous drive to improve the customer experience.
Technical background and ability to have collaborative, in-depth discussions with engineers and technology stakeholders during troubleshooting.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a Colorado work location, the compensation range for this position is between $119,000 and $221,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).