Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
This internship position – which is part of the Verizon Campus Program – will give you a chance to channel your drive and enthusiasm while learning from the best minds in the industry. You’ll be front and center, hands-on, and contributing your creative energy to high-impact projects from the moment you arrive through the course of this 10-week experience. You will take part in meaningful work and real-life projects within the Global Technology Solutions Organization that will help you grow both professionally and personally throughout the program.
As a Service Desk & Data Analytics/Automation intern, you may have the opportunity to:
Work with the business intelligence and data science team to analyze call flow data to make predictive solutions that will reduce the volume of calls with no-trouble found and aim to reduce technician time on non-customer impacting calls.
Through the use of AI/ML, build business intelligent solutions to automate call flow processes and create efficiencies for the user and the technician.
You must be currently enrolled in a degree program and in good academic standing to be considered.
If you are interested in other roles and locations in addition to this one, please submit your application to those postings as well in order to be considered.
What we’re looking for...
You’re a motivated self-starter. Never satisfied with the status quo, you’re always trying to beat a personal best. You thrive in a fast-paced environment where new challenges come up every day. You are flexible, dependable, and work well in varying environments. Learning quickly is personally rewarding and inspires you to take smart risks.
You’ll need to have:
Current enrollment in a Bachelor’s degree program in Computer Science or related major with an expected completion date between December 2022 and June 2024.
Authorization to work in the U.S. without restrictions or need for future sponsorship.
Willingness to work in Irving, TX.
Even better if you have:
Demonstrated strong verbal and written communication skills.
Demonstrated analytical skills with the ability to solve problems using Core - Automation Engineering.
Experience in SQL, BI, and AI/MIL.
Certification in Auto IT.
When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).